User guide: Reports requiring further action
When you submit a report to us, we may return it to you for further action. Learn what to do if you need to provide us with more information.
On this page
- View the reports requiring further action (RRFA) reports list
- Access a returned report
- Reassign a returned report to a different user
We may return submitted transaction reports for several reasons. For example, when:
- the report is missing data
- you realise the report was incorrect and request us to return it so you can correct it.
When we return a transaction report it appears in the ‘Returned by AUSTRAC’ queue of the individual AUSTRAC Online user who submitted the report. The nominated contact officer will also get a notification email.
Each report requiring further action (RRFA) will have deadline for resubmission. This timeframe usually ranges from 3 to 10 days.
View the reports requiring further action (RRFA) reports list
To access any RRFA reports:
- Select Transaction Reporting.
- Select Reports.
- Select Create or amend reports.
AUSTRAC Online users with Administrator access can view:
- their report queue
- the queue of any individual user in their business
- the queue for all users.
By default, your reports queue will display when you go to ‘Create or amend reports’.
AUSTRAC Online users with Administrator access can change which list they view using the ‘Report Search’ User ID box. You can either:
- enter another user’s AUSTRAC Online user ID
- select Search for a user. Located below the user ID box
- leave the box empty and select Search to view all users.
When you view all users, the grid shows the number of reports for all users where a report is:
- incomplete (created but not submitted)
- awaiting approval (to be submitted)
- had a report returned by us (awaiting a response and resubmission).
Access a returned report
To access a returned report, select the number listed in the column for the corresponding report type.
This will open a report list with the option to select, edit or view each report listed. In addition, there are 5 buttons:
- Search
- Clear
- Reassign
- Select all on page
- Select all.
An option to either ‘Edit’ or ‘View’ the report is displayed as a hyperlink on the right-hand side of the page.
While you may view reports returned to another AUSTRAC Online user, you’ll need to reassign the report to your user ID so that you can save changes and/or submit the report back to us.
Alternatively, you may prefer to view the report and ask the individual who originally submitted the report to resubmit the report to us.
Reassign a returned report to a different user
To reassign a returned report to a different user:
- Select the required reports from the report list.
- Select Reassign.
- A new page will display. Enter the user ID that you want to reassign the report to, or use Search for a user if you don’t know the user ID.
- Select Reassign to complete the action.
- You’ll be advised that the reports were successfully reassigned. The User ID will also change in the User ID column.
- Select Return to RRFA list to go back to the previous page. If you reassigned the reports to yourself, you’ll now be able to edit and submit reports back to us.
Action the RRFA
To action the RRFA:
- In the reports returned by AUSTRAC page, select Edit. The ‘AUSTRAC Requests Verification of Report Details’ page will display.
- Read our comments and note the listed date for the Return to AUSTRAC for the relevant requirements. Our comments explain why we returned the transaction report.
- Review the details of the report in line with the verification request outlined in our comments. Make all amendments to the report as necessary.
- As part of your response, you’ll need to complete one of the options on the right-hand side of the screen. Select the most relevant option from the list provided and complete the Your response box.
- For example, if the transaction is correct and no changes are needed, select the option Report is correct – No change and enter a brief explanation in the Your response field.
- Other possible scenarios are available depending on the report type and the circumstance. For example, in relation to a TTR, there are Suspend report – Non cash, Report is a duplicate and I have amended this report.
- All returned reports need a comment added to the Your response field.
- Select Validate to check for any errors in the report.
- If there are validation errors, they’ll appear in the Messages box. Select the errors and they’ll reopen the report. Fix the error/s and select Validate again until no validation error is returned.
- Select Submit once you’re satisfied that the report is an accurate representation of the transaction.
- After you submit the report, you can view a copy of the submitted transaction report to print for your records. The Print button is at the bottom of the screen.
- Select Close.
- The RRFA will no longer appear in the list.
This guidance sets out how we interpret the Act, along with associated Rules and regulations. Australian courts are ultimately responsible for interpreting these laws and determining if any provisions of these laws are contravened.
The examples and scenarios in this guidance are meant to help explain our interpretation of these laws. They’re not exhaustive or meant to cover every possible scenario.
This guidance provides general information and isn't a substitute for legal advice. This guidance avoids legal language wherever possible and it might include generalisations about the application of the law. Some provisions of the law referred to have exceptions or important qualifications. In most cases your particular circumstances must be taken into account when determining how the law applies to you.