QRG: AUSTRAC Online new user sign-up

Learn when you must sign up for a user account and how to do it.

On this page

Why you must sign up for a user account

You must sign up for a user account to: 

  • enrol a new business
  • access AUSTRAC Online as a user when you accept an invitation. 

If you’ve received a new user invitation email, you can use this document for instructions on how to sign up for a user account on accepting an invitation.

How to create a new user account

To create a new user account:

  1. Go to AUSTRAC Online.
  2. Select Sign up to enrol a new business
AUSTRAC Online log in page, with button for Sign up to enrol a new business
  1. Enter your email address.
  2. Complete the reCAPTCHA.
  3. Select Verify
Getting started with AUSTRAC Online page, with an email address field, reCAPTCHA, and Verify button
  1. You’ll get an email with a link to continue to sign up for a user account. 
Verify button in verification email
  1. Select Verify in the email. You’ll be directed to the privacy notice page. Read through carefully.
  2. Select Accept to agree to the privacy notice.
Privacy notice page with Accept button
  1. Enter your details.
  2. Select Next.
Sign up for a user account page, with Next button
  1. Enter your password. Make sure it meets the listed minimum requirements.
  2. Select Next.
Enter your new password page, with Next button
  1. Register for multi-factor authentication (MFA) on the next page. Go to registering for multi-factor authentication (MFA) for help.
  2. Once your user account has been created, you’ll get the below email to continue to enrol the new business. Go to how to enrol a business for more information on how to enrol your business.
Email advising user account has been created

How to sign up for a new user account when you accept a user invitation

To sign up for a user account when you accept a user invitation:

  1. Select the Accept/Reject invitation link in the email you got.
Invitation email with Accept or reject invitation button
  1. Enter your email address.
  2. Complete the reCAPTCHA.
  3. Select Verify
Getting started with AUSTRAC Online page, with an email address field, reCAPTCHA, and Verify button
  1. When you finish signing up, you’ll have access to AUSTRAC Online.

This guidance sets out how we interpret the Act, along with associated Rules and regulations. Australian courts are ultimately responsible for interpreting these laws and determining if any provisions of these laws are contravened. 

The examples and scenarios in this guidance are meant to help explain our interpretation of these laws. They’re not exhaustive or meant to cover every possible scenario.

This guidance provides general information and isn't a substitute for legal advice. This guidance avoids legal language wherever possible and it might include generalisations about the application of the law. Some provisions of the law referred to have exceptions or important qualifications. In most cases your particular circumstances must be taken into account when determining how the law applies to you.

Last updated: 14 Nov 2025
Page ID: 1428

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