AUSTRAC is Australia’s financial intelligence unit and its anti-money laundering and counter-terrorism financing regulator.

On this page

• What we can and can’t help you with
• Contact details
• Alternative contacts
• Complaints about AUSTRAC
• Deliveries and direct enquiries
• Translation and interpreting service
• AUSTRAC offices

What we can and can’t help you with

Before you take the time to contact us, here’s what we can and can’t assist you with.

We can help with:

• questions about your anti-money laundering/counter-terrorism financing obligations
• questions about AUSTRAC.

We can’t help you with:

• tax enquiries – contact the Australian Taxation Office (ATO)
• complaints about financial service providers
• making sure financial services providers meet their other legal obligations
• complaints about scams. If you believe you have been scammed, contact Scamwatch or your local police. For online or email scams, contact the Australian Cybercrime Online Reporting Network.

Please treat our staff with respect when you contact us

AUSTRAC’s contact centre is available to answer your questions about your AML/CTF obligations.

We will not tolerate any verbal abuse or aggressive behaviour towards our staff.

We will not respond to any email queries or phone calls where the behaviour is aggressive or otherwise inappropriate.

Contact details

Our operating hours are Monday to Friday 8.30am to 5.00pm AEST/AEDT, closed national public holidays. You can continue to make enquiries through our online forms, and we will respond during operating hours. 

Phone: 1300 021 037 (local call cost within Australia)

Overseas enquiries: +61 299500055 (international charges may apply)

Submit your query online

You can find and submit the form here.

Alternative contacts

• If you have information about suspected terrorism financing activities, contact the National Security Hotline on 1800 123 400.
• To report suspicious or illegal financial activity, contact your local police for non-urgent assistance on 131 444, or call Crimestoppers on 1800 333 000.
• If you believe you have been scammed, contact Scamwatch or your local police. For online or email scams, contact the Australian Cybercrime Online Reporting Network.
• For tax enquiries, contact the Australian Taxation Office (ATO)
• For Analyst Work Bench (AWB) support, contact your Agency Administrator in the first instance.

Complaints about AUSTRAC

If you have a complaint about AUSTRAC or its staff, please email complaintsaboutaustrac@austrac.gov.au with details of your complaint and any relevant information. 

We will acknowledge receipt and conduct an investigation. Your feedback is valuable and helps us improve our processes and services.

Deliveries and direct enquiries

If you have a delivery or need to speak with someone specific at AUSTRAC, please call the person directly.

Translation and interpreting service

We offer a free translation and interpreting service to help you understand and meet your obligations to AUSTRAC.

Call the Contact Centre during operating hours to get connected to the translation service.
Phone 131 450 and ask for 'AUSTRAC on 1300 021 037'.

We use TIS National as our translation service.

Deaf and speech-impaired callers

If you are deaf, hearing impaired or speech impaired, you can contact us through the National Relay Service (NRS).

TTY (teletypewriter) or computer with modem users

Phone 133 677 and ask for '1300 021 037'.

Speak and listen (speech-to-speech relay) users

Phone 1300 555 727 and ask for '1300 021 037'.

AUSTRAC offices

Postal address for all offices

AUSTRAC
PO Box K534
Haymarket NSW 1240

Street addresses

Sydney
Level 23, 323 Castlereagh Street
Haymarket NSW 2000

Melbourne
Level 27, Tower 2,
727 Collins Street
Docklands VIC 3008

Canberra
4 National Circuit
Barton ACT 2600