Manage your account

Find the tools and help to manage your account in AUSTRAC Online.

On this page

Our AUSTRAC Online user guides will answer most of your questions about managing your account.

Accessing your account

You create an AUSTRAC Online account by signing up as a new user and submitting an enrolment application.

New users will be able to access their AUSTRAC Online account as an ‘administrator’ for businesses they enrol.

You can access your account at AUSTRAC Online.

Learn more about setting up multi-factor authentications and a strong password: 

Username

If you’ve lost or forgotten your username:

  1. Go to AUSTRAC Online.
  2. Select the Forgot username link directly under the log in button.
  3. Enter your email address, then select Next.
  4. We’ll email you your username.

Alternatively, your administrator can tell you what your AUSTRAC Online username is.

If you don't know who your administrator is, contact us.

Lost or forgotten password

If you’ve lost or forgotten your password:

  1. Go to AUSTRAC Online.
  2. Select the Reset password link below the log in button.
  3. Enter your username (this is usually your email address).
  4. Select Submit.
  5. We’ll email you a password reset.

Types of access

There are 3 different levels of access to AUSTRAC Online.

Administrator

Number available: unlimited

Those with full access to your AUSTRAC Online business account can:

  • keep your business details up to date
  • invite and deactivate contact and user accounts
  • change user privileges
  • create all reports
  • submit all reports
  • manage and update affiliates (only for RNP Administrator accesses).

Administrators are responsible for:

  • maintaining all contacts and users for your account
  • managing user privileges to give users the access they need (for example, to create and submit transaction reports).

Approval and submission (limited access)

Number available: unlimited

Those with approval and submission access can:

  • create transaction reports
  • submit transaction reports
  • verify and submit transaction reports awaiting approval.

Data entry (limited access)

Number available: unlimited

Those with data entry access have limited access to create and enter data into transaction reports.

Choosing a new administrator

If your administrator has left the organisation, use the AUSTRAC Online user access form (Word, 75KB) to get access for a new administrator.

Updating your account details

To change your contact details or password:

  1. Log in to AUSTRAC Online.
  2. Select User.
  3. Select My user profile.
  4. Your user account details will be displayed on the screen.
  5. Choose either Edit or Reset password.

No longer need account

If your business or organisation has ceased operating, or if your business or organisation no longer offers designated services, you must request to be removed from AUSTRAC's Reporting Entities Roll or registers.

You can submit your request via the Reporting Entities Roll removal form available in the Business Profile of your AUSTRAC Online account.

If you are a solicitor or motor vehicle dealer with an AUSTRAC Online account for reporting under the Financial Transaction Reports Act, you should contact us to request that your account be deactivated rather than submitting a form.

Reporting information under the repeated FTR Act

The Financial Transactions Reports Act 1988 was repealed on 7 January 2025. 

If you were required to report a significant cash transaction or suspect transaction that took place before 7 January 2025, you will still need to submit that report to AUSTRAC within the required timeframe. 

Learn how to submit these reports on the repeal of the Financial Transaction Reports Act 1988 page.

This guidance sets out how we interpret the Act, along with associated Rules and regulations. Australian courts are ultimately responsible for interpreting these laws and determining if any provisions of these laws are contravened. 

The examples and scenarios in this guidance are meant to help explain our interpretation of these laws. They’re not exhaustive or meant to cover every possible scenario.

This guidance provides general information and isn't a substitute for legal advice. This guidance avoids legal language wherever possible and it might include generalisations about the application of the law. Some provisions of the law referred to have exceptions or important qualifications. In most cases your particular circumstances must be taken into account when determining how the law applies to you.

Last updated: 14 Nov 2025
Page ID: 347

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