Find out when our webinars are and access a library of recorded webinars on a range of AML/CTF topics to help you understand and meet your AML/CTF obligations.

Details of upcoming webinars and links to register are below. You can also watch recordings of previous webinars on-demand on our YouTube channel. 

Customer due diligence essentials webinars

We are hosting a series of 3 customer due diligence (CDD) essentials webinars to support current and newly regulated entities to understand their CDD obligations. The webinars will cover initial, simplified, ongoing and enhanced customer due diligence. 

Attending the full series will give you a complete, end‑to‑end understanding of how CDD fits together in practice – from identifying what information you need to collect and verify from customers at onboarding through to monitoring, reviewing and escalating risk over time. Each session builds on the last, helping you see the full picture of your obligations and how to apply them confidently and consistently. Before attending the webinars, we recommend viewing the CDD overview video.

Details of upcoming sessions and links to register are below.

Customer due diligence webinars

Webinar date and time (Australian Eastern Time)

Link to register

Initial and simplified CDD

This webinar will cover topics including:

  • The purpose of initial CDD and how it supports customer identification and ML/TF risk management.
  • The information you must collect and verify for different customer types.
  • How to recognise when different CDD approaches apply.

Wednesday, 8 April 2026

2:00pm – 3:15pm

 Register here

Tuesday, 21 April 2026

10:00am – 11:15am

 Register here

Ongoing CDD

This webinar will cover topics including:

  • The purpose and importance of ongoing CDD.
  • What to monitor for, including unusual transactions, behaviours and changes in customer risk.
  • Practical ways to monitor customers and their use of designated services over time.
  • How to respond appropriately to unusual activity.

Tuesday, 14 April 2026

10:00am – 11:00am

 Register here

Thursday, 23 April 2026

2:00pm – 3:00pm

 Register here

Enhanced CDD

This webinar will cover topics including:

  • When enhanced CDD is required and why it matters for managing customer ML/TF risk.
  • The situations under the Act and Rules that trigger enhanced CDD.
  • The measures available to strengthen and tailor enhanced CDD.
  • How to design effective enhanced CDD processes and embed them in your AML/CTF policies.

Tuesday, 7 April 2026

10:00am – 11:15am

 Register here

Wednesday, 15 April 2026

2:00pm – 3:15pm

 Register here

Tuesday, 28 April 2026

10:00am – 11:15am

 Register here

Recorded webinars

You can watch recordings of previous webinars on-demand on our YouTube channel. This includes recordings of our:

Related pages

This guidance sets out how we interpret certain Australian legislation, along with associated Rules and regulations. Australian courts are ultimately responsible for interpreting these laws and determining if any provisions of these laws are contravened. 

The examples and scenarios in this guidance are meant to help explain our interpretation of these laws. They’re not exhaustive or meant to cover every possible scenario.

This guidance provides general information and isn't a substitute for legal advice. This guidance avoids legal language wherever possible and it might include generalisations about the application of the law. Some provisions of the law referred to have exceptions or important qualifications. In most cases your particular circumstances must be taken into account when determining how the law applies to you.

Last updated: 26 Mar 2026

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