Registration questions for independent remittance dealers

If you’re an IND and provide a designated service with a geographical link to Australia you must register. Learn more about registering with us.

This guide provides a list of the registration questions based on the designated services you provide and included in your enrolment application through AUSTRAC Online. 

Some questions are read‑only. These are based on information you’ve already provided during enrolment, such as your: 

• business details
• business structure
• beneficial owners
• contact details
• key personnel.

To change any of this information, you’ll need to update your enrolment details.

Independent (IND) registration

• Type of business
• Designated services
• Business details
• Remittance services
• Business structure
• Beneficial owners
• Business contact
• Business operations
• ML/TF risks
• AML/CTF policies
• Third party service provider
• Customer due diligence
• Employee training
• Key personnel
• Unlawful activity

Business industry type

Which of the following best describes your business or principal activity?

Select a sub-category for your chosen business or principal activity

Provide a description of the candidate’s business or principal activity

Designated services

Designated service you are registering

Remittance services 

• Selected services are shown or you can search 

Business details

Provide all details of the business applying for enrolment. 

• Full name of the business
• ABN

Does the business have an ACN, ARBN and/or ARSN?   

If yes – 

• ACN (if applicable)
• ARBN (if applicable)
• ARSN (if applicable)

Does the business have a unique identifier given by an organisation accredited by the Global Legal Entity Identification Foundation (GLEIF), and information that identifies that organisation? 

If yes - Provide unique identifier manually

Do you have any registered or other names under which you provide or will provide your designated services?

If yes – Search and select, Other business name list

Are you a member of any associations that represent the interests of your industry, profession or trade?

If yes – Search and select, Association name list 

Are there any other names the business is commonly known by?

If yes –

• Commonly known name 1
• Add commonly known name 
   

Will you provide your registrable services under any other names?

If yes – 

• Other name 1
• Add other name 

Remittance services

Will any offsetting arrangements or third-party remittance arrangements be involved in the provision of the registrable services?

If yes - Describe the offsetting arrangements and other parties involved

Delivery channels

What delivery channels will the business use to provide registrable services? Select all that apply

Channel 1

Select the delivery channels you intend to provide from the list.

Add more delivery channels if needed

In relation to registrable services that relate to transfers of value, how will the business make the transferred value available to the customer? Select all that apply

• Electronic funds transfer to customer’s account with financial institution
• Electronic funds transfer to customer’s credit card or debit card
• BPAY or POLI
• Customer collects cash from the business
• Customer collects cash from automated teller machine
• Value available in account held with the business
• Value available in a virtual asset wallet
• Other

Other

• Please specify

For registrable services involving value transfers, how will the business accept value from customers for transfer? Select all that apply

• Electronic funds transfer from customer’s account with financial institution
• Electronic funds transfer from customer’s credit card or debit card
• Customer gives cash to the business
• Customer deposits cash into automated teller machine
• Value available in account held with the business
• Value available in a virtual asset wallet
• Other

Other

• Please specify

What is the average number of remittance services the business expects to provide each month over the first 12 months following registration?

• Less than 100
• 101 to 1,000
• 1,001 to 10,000
• 10,001 to 100,000
• 100,001 to 500,000
• More than 500,000

What is the total value of remittances the business expects to transfer per month over the first 12 months following registration?

• Less than $10,000
• $10,001 to $250,000
• $250,001 to $1,000,000
• $1,000,001 to $10,000,000
• $10,000,001 to $100,000,000
• More than $100,000,000

You have indicated that you provide (or intend to provide) remittance services as an affiliate of a network. Do you wish to submit an application for affiliate registration? 

If yes – Affiliate registrations

If no – Note

Your network provider will be required to register you as their affiliate with AUSTRAC. You should check with your network provider on the progress of your affiliate registration. Under the AML/CTF Act, you must not provide remittance services until you are enrolled and registered as a remittance service provider.

Remittance network provider 1

• Legal name of the registered remittance network provider
• Remittance network provider registration number

Has the registered remittance network provider consented to the making of the application?

If yes - When was consent given?

Will the candidate be represented by a super-agent in your dealings with the network provider?

If yes – Business Search

• Search for legal name, ABN or ACN/ARBN
• Search results will be displayed
• Provide details manually

Does the business have an ACN, ARBN and/or ARSN?

If yes – 

• ACN (if applicable)
• ARBN (if applicable)
• ARSN (if applicable)

Does the business have a unique identifier given by an organisation accredited by the Global Legal Entity Identification Foundation (GLEIF), and information that identifies that organisation?

If yes – GLEIF search

• Search for unique identifier (for example, LEI)
• Search results will be displayed
• Provide details manually

Has a senior manager of your business given, or do they intend to give approval to your registered remittance network provider’s ML/TF risk assessment and AML/CTF policies? Yes, no 

Add more remittance providers

Is the business registered in or hold a licence issued in a foreign country to provide services that are of the same kind as registrable services (whether or not there is a connection to Australia or a resident of Australia)?

If yes – Foreign country registration/licence 1

• Registration or licence description

Add more licences if needed

Business structure

Are you a member of a corporate group? 

Are you an authorised deposit-taking institution (ADI)? 

Are you a registered financial sector entity? 

Are you a related body corporate of an authorised deposit-taking institution (ADI)?

Are you a related body corporate of a registered financial sector entity?

Are you a foreign company or a subsidiary of a foreign company? 

Select your legal form

Current enrolment 

Provide the principal place of business in the country where the business is incorporated

Principal place of business 

Enter address manually

• Country
• Street address
• Suburb/town
• State
• Postcode

Registered address details

Address 1

Registered address

Enter address manually

• Country
• Street address
• Suburb/town
• State
• AUS postcode

Ultimate holding company details

Do you have an ultimate holding company?

• Provide details manually
• Full name of business
• ABN (if applicable)

Does the business have an ACN, ARBN and/or ARSN?

If yes – 

• ACN (if applicable)
• ARBN (if applicable)
• ARSN (if applicable)

Does the business have a unique identifier given by an organisation accredited by the Global Legal Entity Identification Foundation (GLEIF), and information that identifies that organisation?

Principal place of business

Enter address manually

• Country
• Street address
• Suburb/town
• State
• AUS Postcode

Registered office address

Is the address same as principal place of business?

What countries is the ultimate holding company resident of?

Location 1

• Country

Director details

Director 1

• Given name
• Family name

Does this individual have any former names?

• Date of birth
• Australian director ID number

Is this person a beneficial owner?

Place of birth (you place of birth should reflect what is on your passport or ID document)

Is this person currently known by any other name?

If yes – Preferred name or alias 1

• Name

Add more names if needed

Beneficial owners

A beneficial owner is someone who owns, or controls more than 25% of the business.

Beneficial owners

Beneficial owners you added earlier

Provide details of any other beneficial owners of the applicant

Beneficial owner list

Contact 1

• Given name
• Family name

Does this individual have any former name?

If yes – Former name 1

• Given name
• Family name

Add more former names if needed

Is this individual commonly known by any other names?

If yes – Common name 1

• Given name
• Family name

Add more common names if needed

Date of birth

Place of birth

Residential address

What is the address?

Enter address manually

• Country
• Street address
• Suburb/town
• State
• AUS postcode

Identification document

Relevant Australian government body or foreign government body

What is the unique identifier for the individual given by an Australian government body or a government body of a foreign country?

Business contact

What is your principal place of business or operations in Australia?

• What is the address?
• Enter address manually

If applicable, what is your registered office address?

• What is the address?
• Enter address manually

What is your telephone number?

What is your email address?

Provide the domain names for all websites that you provide or intend to provide designated services through

Website 1

Website

Business address

Provide the address of each place the business proposes to provide registrable designated services. This must include addresses of agents and kiosks/ATMs, if applicable.

• Enter the addresses manually
• Upload the addresses in a document attachment

Addresses – manual entry 

Address 1

• Place of business
• What is the address?
• Enter address manually 
• Building or store name (if applicable)

Add more addresses if needed

Addresses – document upload

• Upload document(s) containing the addresses of each place the business proposes to provide registrable designated services, including the addresses of any agents and kiosks/ATMs. The address should include the building or store name where applicable.
  
  • Drop or choose files

Permanent establishments in Australia

Does, or will the business have any permanent establishments in Australia?

If yes – Type of establishment

• Yes - through the business
• Yes - through agents
• Yes - through a mobile service of the business
• Yes - through a mobile service of an agent
• Yes - other

Other

• Please specify

Business operations

How many people (including yourself) does the business employ?

Are you an Australian resident?

What was your approximate annual turnover for the last financial year?

Were you eligible for tax treatment as a ‘small business entity’ in the last financial year?

What is the expected turnover in relation to providing the business’ registrable services for the 12-month period following registration?

• $1 to $75,000
• $75,001 to $2,000,000
• $2,000,001 to $10,000,000
• $10,000,001 to $100,000,000
• $100,000,001 to $1,000,000,000
• More than $1,000,000,001

Will the business’s registrable services involve dealing with customers or other persons located in foreign countries?

If yes – What foreign countries are involved?

Account(s) held with financial institutions

Has the business opened accounts with financial institutions which it will use in providing registrable services, within Australia or a foreign country?

If yes – Account 1

• What country is the account held in?
• What is the financial institution with which the account is held?
• Account number (if applicable)
• SWIFT / BIC (if applicable)
• BSB (if applicable)
• IBAN (if applicable)
• Local account number (if applicable)
• What foreign currencies can be held in the account?

Information relating to the individual who is the account holder or other signatory

• Account holder /signatory 1
  
  • Given name
  • Family name
  • Date of birth
  • Account authorities

Add more account holders if needed

Money laundering, terrorism financing and proliferation financing 

ML/TF risks

Provide information identifying the key ML/TF risks that the business has assessed it may reasonably face in providing registrable services

You may upload your ML/TF risk assessment to support your response to the question above

• Drop or choose file

Has the governing body of the business received a copy of the ML/TF risk assessment?

If no – Why not?

Has a senior manager of the business approved the ML/TF risk assessment?

If no – Why not?

Provide information on the processes you undertake to review and update your ML/TF risk assessment

AML/CTF policies

Set out information on the AML/CTF policies that the business has to appropriately manage and mitigate ML/TF/PF risks that it may reasonably face in providing registrable services

Set out information on the AML/CTF policies that the business has to ensure it complies with the obligations imposed by the Act, the regulations and the Rules

 

Personnel due diligence

Set out information about the AML/CTF policies that the business has about undertaking personnel due diligence

What type of checks has the business included in its AML/CTF policies about undertaking personnel due diligence? Select all that apply

• Police checks
• Reference checks
• Sanctions and PEP checks
• Qualification checks
• Open-source checks
• Social media review
• Identity verification
• Other

Other

• Provide details

Under the business’s AML/CTF policies, when will the business undertake personnel due diligence? Select all that apply

• Before employment
• Periodic checks during a person's employment
• Change in role/responsibilities of a person
• Other

Other

• Provide details

How often do the AML/CTF policies of your business require your business to review and update its AML/CTF Policies? Select all that apply

• Quarterly
• Bi-annually
• Annually
• Once in 2 years
• Trigger based reviews
• Other

Other

• Provide more information 

Under the AML/CTF policies of the business, how often will the AML/CTF program be subject to an independent evaluation?

• Annually
• Once in 2 years
• Once in 3 years
• Other

Other

• Provide more information

Who is responsible for ensuring that the AML/CTF policies of your business are reviewed and updated regularly?

• AML/CTF compliance officer
• Senior manager
• Other

Other

• Provide more information   

Has a senior manager of the business approved the AML/CTF policies?

• Yes
• No

If no - Why not?

Third party service provider

Has the business engaged or plans to engage a third-party service provider to assist the business meet any AML/CTF obligations?

Do not include any third-party service providers noted in previous sections.

If yes – Third-party provider 1

• Full name of provider
• Country of operation
• Website

What AML/CTF obligations they will assist with.  Select all that apply

• Initial CDD
• Ongoing CDD (including customer monitoring)
• Transaction reporting
• Undertake ML/TF risk assessment
• Develop AML/CTF policies
• Other

What quality controls to be used to ensure proper performance of their functions. Select all that apply

• Service level agreements
• Random testing
• Periodic review
• Review as part of independent evaluation
• Other

Other

• Please specify   

Add another third-party provider

Customer due diligence

Will the business provide registrable services to customers that are individual?

If yes - Set out the business’s AML/CTF policies on undertaking initial CDD on this customer type

Will the business provide registrable services to customers that are sole traders?

If yes - Set out the business’s AML/CTF policies on undertaking initial CDD on this customer type

Will the business provide registrable services to customers that are body corporates?

If yes - Set out the business’s AML/CTF policies on undertaking initial CDD on this customer type

Will the business provide registrable services to customers that are partnerships?

If yes - Set out the business’s AML/CTF policies on undertaking initial CDD on this customer type

Will the business provide registrable services to customers that are trusts or foreign equivalents?

If yes - Set out the business’s AML/CTF policies on undertaking initial CDD on this customer type

Will the business provide registrable services to customers that are government bodies?

If yes - Set out the business’s AML/CTF policies on undertaking initial CDD on this customer type

Under the business’s AML/CTF policies, what tools does the business use to undertake customer monitoring? Select all that apply 

• Customer monitoring is manual
• Automated systems – inhouse
• Automated systems – third-party provider
• Blockchain tools
• Other

Third-party provider name (if applicable)

Blockchain tool Name (if applicable)

Other customer monitoring tool (if applicable)

Customer monitoring rules, scenarios and thresholds

Under the business’s AML/CTF policies, what are the customer monitoring rules, scenarios and thresholds the business has in place to identify suspicious activity? In your response, you may wish to include information on controls that will trigger further review based on attributes such as: 

• Size, frequency and pattern of transactions that may indicate unusual or suspicious activity 
• Customer behaviour 
• Activities that may be inconsistent with a customer's ML/TF risk profile or history 
• Transactions to or from high-risk jurisdictions 
• Transactions that have no apparent economic purpose

Details

Under the business’s AML/CTF policies, are there any other customer monitoring rules, scenarios and thresholds in place to identify suspicious activity, to comply with its AML/CTF policies? Yes, no

Monitoring process

Describe the process and procedures the business has in place to undertake customer monitoring in compliance with its AML/CTF policies. In your response, you may wish to include information on how following matters are managed by the business: 

• Review and investigation of alerts triggered / manual review of transactions 
• Reporting relevant transactions to AUSTRAC 

Details

Set out when the business will review and update its assessment of the ML/TF risk of a customer as a part of ongoing CDD.

Set out when the business will review and update KYC information relating to a customer as a part of ongoing CDD

Politically exposed person (PEP)

Set out the process the business will use to determine whether any of the following are a politically exposed person (PEP) 

• the customer
• any beneficial owner of the customer
• any person on whose behalf the customer is receiving the registrable service
• any person acting on behalf of the customer. 

Details

Describe when the business will establish the source of wealth and source of funds of a customer and the process the business will use to establish source of funds and source of wealth of a customer, when required under the Act, Rules and its AML/CTF policies. 

Employee training

Under the business’s AML/CTF polices, when will the business provide personnel training?

• Initial training at the time of employee onboarding
• Regular, ongoing training
• Change in role / responsibilities of an employee
• Other

Other

• Please provide details   

Under the business’s AML/CTF policies, how does your business assess learning outcomes? Select all that apply

• Assessment on the training conducted
• Performance appraisal
• Other

Other

• Please provide details   

Under the business’s AML/CTF polices, what topics does the personnel training provided by your business cover? Select all that apply

• AML/CTF obligations under the Act and Rules
• AML/CTF policies of the business
• ML/TF/PF risks specific to the business
• Specific responsibilities of the role under the AML/CTF policies of the business
• Processes and procedures relevant to the role
• Consequences of non-compliance with the AML/CTF Policies of the business
• Other

Other

• Please provide details   

Please provide details about the training provider:

Training provider 1

Provider name

Provider address

What is the address?

Enter address manually

• Country
• Street address
• Suburb/town
• State
• AUS Postcode

Add training provider

Key Personnel

Key personnel are individuals with primary responsibility for the governance and executive decisions of your business, or who make or participate in making decisions that affect the whole or a substantial part of your business. 

Based on information already provided, individuals who may be key personnel are displayed below. If they are relevant to this registration application as key personnel, complete the rest of their details. You can add any other key personnel by selecting 'Add new' from the list.  

Key personnel

Person 1

• Given name
• Family name
• Date of birth

Do you want to nominate this person as key person?

If yes – 

• Telephone number
• Email 

Residential address

What is the address?

Enter address manually

• Country
• Street address
• Suburb/town
• State
• AUS postcode
• Job title or position

What does the individual’s role in the business involve?

Is this individual a senior manager or AML/CTF compliance officer of the business?

If yes – Set out details of their professional experience and qualifications to properly perform their role.

Add key personnel if needed

Have any of the business’s key personnel ever been a beneficial owner of, or operated or been involved in the management of another provider who provides, or has provided, services of the same, or a similar, kind as the registrable services?

If yes – Provider 1

• What is the full name of the other provider?
• What was the person's role in, or relationship with, the other provider?

How long was the person a beneficial owner of, or operated or was involved in the management of, the other provider?

• Start date
• End date

End date NOT required if this person is still a beneficial owner, operator or involved in the management of the other provider.

Add more providers if needed

Have any of the business’ key personnel ever applied, or have they been a beneficial owner of a business that has applied, for registration as a remitter or VASP under the AML/CTF Act?

If yes – Previous application 1

• Which key personnel does this pertain to?
• Full name of the business
• Outcome of the application 

Is that key personnel still involved with that business? yes, no

Add more applications if needed

Are any of the business’s key personnel currently, has applied to be, or is intending to apply for registration, licensing or approval (however described) in any country to conduct regulated activity in the financial sector? 

If yes – 

• Describe the regulated financial sector activity
• Provide details on that registration, licensing or approval
• What are the relevant countries?

Set out details of any training your key personnel have received within the preceding 12-month period in relation to providing registrable services.

Was a training provider used to deliver the training? yes, no

If yes – Third party providers

• Full name of provider
• Country of operation 

Business address

What is the address?

Enter address manually

• Country
• Street address
• Suburb/town
• State
• AUST postcode

Website

Add more third-party providers if needed

Unlawful activity

Has the business, or any of its key personnel been charged or convicted of an offence against the Act, or of an offence in Australia or a foreign country in relation to money laundering, terrorism financing, proliferation financing, fraud (including scams) or a serious offence of any other kind?

If yes – Provide details of the circumstances, charges or conviction including the specific offence, date of the offence, where it took place, the penalty applied, or if the charge is pending a hearing

Has the business or any of its key personnel been found by a court to have contravened the Act, the regulations or the Rules?

If yes – Provide details on the circumstances including the contravention, date of judgment and penalty applied

Has the business or any of its key personnel been the subject of civil or criminal proceedings, or a regulatory or disciplinary process in Australia or overseas that: 

1. related to the management of an entity, or a commercial or professional activity
2.  involved an adverse finding as to the competence, diligence, judgement, honesty or integrity of the candidate or the key personnel?

If yes – Provide details on the circumstances including the civil contravention, criminal offence or regulatory/disciplinary infraction and the relevant dates and location, and penalty/consequence applied

Set out the steps the business undertook to establish the above information about its key personnel

You may upload documents that support the statements above