What's it like to work at AUSTRAC?

What brought you to AUSTRAC?

I made the jump from State Government (NSW) with what I thought was a solid understanding of AUSTRAC’s role, having come from one of our partner agencies. I had seen the value of financial intelligence and how it supported law enforcement agencies and was very excited to join the agency. It wasn’t long after I started that I realised just how complex the regulatory, financial intelligence and policy landscape actually was.

What do you do in your role?

When I am at a BBQ talking about what I do I generally say ‘I work in IT’. My role and the work I do is diverse and challenging – I lead a team that supports a range of capabilities including information management and governance, support for our website and intranet, service management frameworks, as well as the coordination of our IT procurement. I am responsible for the delivery of two significant IT led collaboration projects, once of which is an international sharing capability which proudly led me to travel to different countries within the ASEAN region to progress.  I am even responsible for ensuring the preservation of AUSTRAC’s archives!

What it is like to work at AUSTRAC?

I have been at AUSTRAC for eleven years now and also part of my BBQ spiel is that I wouldn’t be here still if I didn’t like it. The work is interesting, I get to use modern tools, I feel like I am a person, not a number, I play part in influencing technology choices that support the enablement of our workforce and I feel that my contribution is genuine and appreciated. 

Even though once upon a time I actually knew everyone’s name, we are a growing organisation I believe that we have managed to preserve a small agency culture where people work as much for each other as they do for the agencies outcomes. 

In 2020, AUSTRAC was recognised as an Employer of Choice. Does that resonate with you?

Absolutely! Through my role I had the early heads-up we were likely to obtain the recognition and it felt almost like a no-brainer.  We have transitioned very well to a hybrid working environment and our frameworks around our human resources, security and operating landscape will hold us in good stead for many years to come.

Sarah reflects on the various opportunities at AUSTRAC, and the benefits of seeing the agency from a different perspective during an internal secondment.

What brought you to AUSTRAC?

I have always been impressed by AUSTRAC as a national agency. When I applied to work here, AUSTRAC was really starting to make waves in the financial services industries with its enforcement actions. AUSTRAC was showing a clear purpose and vision, led by a courageous CEO prepared to make difficult decisions to realise outcomes and protect our community. I saw AUSTRAC as an organisation fostering genuine change in a notoriously challenging area. I wanted in.

For me, having previous experience in both criminal law and government investigation, AUSTRAC’s unique intersection as both a financial intelligence unit and industry regulator was particularly appealing. I wanted to come to work each day with purpose – knowing that my skills and focus were being harnessed for something worthwhile.

What do you do in your role?

Normally, I am a Legal Officer in the Regulation, Education and Policy Division. The role focuses on critically assessing reporting entities’ compliance (or non-compliance) with our Act. I enjoy the comprehensive and vigorous nature of our investigations. We get the chance to deep dive into reporting entities’ anti-money laundering and counter-terrorism programs to understand whether the programs are effective in a day-to-day, practical way. It is humbling to be part of systemic change – to witness industry enhancement and reporting entities’ increased understanding that they fill a crucial and powerful role in the fight against financial crime in our country.

Right now, I am completing a 6-month internal secondment as a Senior Analyst in the Intelligence divison. This position focuses on analysing data holdings for potential criminal conduct and preparing intelligence reports for our law enforcement partners to assist with their investigations. The role requires robust stakeholder relationship management and objective analysis in high-pressure situations. It’s a position that comes with a large degree of responsibility. Fortunately, our Intelligence staff are outrageously bright and cucumber-cool under pressure.

Having worked in both divisions, I have had the rewarding opportunity to contribute towards a reporting entity’s uplift as part of an enforcement investigation, and then see the results of that uplift through the dramatically improved quality of their reporting to AUSTRAC. I have seen firsthand this entity’s suspicious matter reports (SMRs) be described as ‘the pinnacle’ of SMRs, and myself used those SMRs to inform law enforcement partners of potential criminal behaviour. I have certainly found the sense of purpose I was looking for when I applied here.

What it is like to work at AUSTRAC?

I have never worked anywhere like AUSTRAC.

AUSTRAC employees are encouraged to study and upskill, to travel for work, to engage in community initiatives, and to ensure we are always growing as employees and people. We are encouraged to work in different teams across the agency to increase skills and knowledge, as well as foster robust inter-agency connections. I am yet to meet a more passionate, knowledgeable and focussed group of people.

As the mother of a young child, I often find myself thankful for the level of flexibility and trust at AUSTRAC. The agency governs its relationship with each member of staff through a lens of inherent trust and respect. It is encouraged, in fact expected, that we bring our full and abundant selves to work. Whatever that might look like.

From the top down, the agency has a genuine investment in its people – we regularly hear members of the Executive express the notion that an organisations’ greatest asset is its people. Our leaders offer transparent, clear and regular messaging as to the agency’s focus and priorities. We understand the purpose of our efforts, and we are offered freedom to work creatively and collaboratively to achieve the agency’s goals.

Peter discusses his experience leading a team and working across a variety of projects at AUSTRAC, as well as offering his perspective as a new comer to the agency.

What brought you to AUSTRAC?

My decision to take on the Senior Product Engineer role in the Business Products team was driven by the exciting opportunity to work with world-class software development platforms that underpin our strong regulation and enhanced intelligence capabilities. AUSTRAC is a highly regarded employer within the industry with strong leadership and career development opportunities for its employees.

What do you do in your role?

I’m currently leading a team of software developers who are working in several different areas throughout the agency. We have a wide variety of projects underway, some new exciting work with major transformation on the horizon as well as some system improvements and consolidation work to support ongoing operational efficiencies. Our focus is always on delivering high-quality systems that are reliable, extendable and testable.

What’s it like to work at AUSTRAC?

My experience here has been really positive. I have been well supported by both the leadership team and also by my peers. There are many talented and skilled people working here, and we are all contributing to AUSTRAC’s goal of protecting the financial system from serious and organised crime which is fascinating. The work is always challenging and I enjoy that I am learning every day.

AUSTRAC has been recognised as an Employer of Choice, and a Top Ten Best Place to Work. What makes AUSTRAC a great place to work for you?

That doesn’t surprise me, because in the short period of time that I have been here, I would also recommend AUSTRAC as an employer. The strong culture, leadership, trust and concern for its workforce within the agency is genuine, and I feel valued as a member of the team.  AUSTRAC has also embraced hybrid work arrangements for staff with a combination of work in the office and at home. It’s one of the many flexible work practices AUSTRAC supports for employee wellbeing and flexibility that brings out the best in its people.

Tania discusses the technical capabilities required for such an integral role. This includes the shared sense of purpose and commitment that makes AUSTRAC a great place to work.

What brought you to AUSTRAC?

Six years ago I jumped at the chance to join the Enterprise Analytics team at AUSTRAC as a data scientist. My goal was to help realise AUSTRAC’s vision and do my part in researching, developing and releasing analytics solutions and products designed to enhance the work of all business areas across AUSTRAC.

What do you do in your role? 

I currently lead a team of data scientists, analytics engineers, data governance specialists and cryptography researchers. We deliver across a number of projects and core agency functions. The range of specialist skillsets in the team are complimentary, and the various projects and functions are all connected by the high level goal of enabling AUSTRAC to be data-driven and evidence-based.

For example, as part of our role, AUSTRAC collaborates with Pacific financial intelligence units to strengthen collaboration and identify and combat money laundering and terrorism financing threats in the South Pacific Island region. To contribute to this, my team are currently developing a data analysis platform so that Pacific analysts have access to the latest and most sophisticated data management and analysis tools.

What's it like to work at AUSTRAC?

I’m motivated by the fact that our work makes a difference. There's never a shortage of interesting and challenging projects to work on, and I am lucky to work with very talented people.

The staff at AUSTRAC are united and work tirelessly to protect Australia’s financial system from serious and organised crime. A recent example of this was a collaborative effort across multiple teams, as well as AUSTRAC’s reporting entities, to identify risks related to third party cash deposits. This work helped refine the controls relating to such deposits, resulting in a reduction of money laundering risks.

AUSTRAC has been recognised as an Employer of Choice, and a Top Ten Best Place to Work. What makes AUSTRAC a great place to work for you?

The flexible working arrangements at AUSTRAC are a big motivator for me. I love being able to work from home three days a week. I live rurally and appreciate watching my horses cruise by the windows while I am on videoconference calls!