Strengthened customer identification procedures for online gambling service providers

Under the National Consumer Protection Framework for Online Wagering, Australian Governments have agreed to implement customer pre-verification for online gambling accounts.

To implement this measure, the AML/CTF Rules have been amended to strengthen the applicable customer identification procedures (ACIP) that apply to online gambling service providers.

This vital measure will help ensure that online gambling services are not exploited by criminals or used by individuals on the National Self Exclusion Register.

The special circumstances that previously allowed online gambling service providers to delay ACIP under section 10.4 of the AML/CTF Rules have been repealed.

From 29 September 2024, all online gambling service providers must complete ACIP before creating an online gambling account or commencing to provide any designated service.

Interim arrangements will be in place from 29 September 2023 to 28 September 2024 to give gambling services time to adapt their systems to accommodate this change. These interim measures allow for some delay in special circumstances.

For more information on the new ACIP requirements and interim measures, see the new guidance for online gambling service providers: Carrying out applicable customer identification procedures after creating an online gambling account.