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Remittance service providers: guidance is now available in languages other than English

27 September 2021

To support culturally and linguistically diverse businesses and their customers, we recently released guidance materials for remittance service providers in a range of languages other than English.

The resources include fact sheets and guides to help you understand your obligations and manage your risks, and they cover:

  • risk management
  • identifying individual customers
  • submitting suspicious matter reports
  • submitting international funds transfer instruction reports
  • why asking for identification is important (to display for customers).

View and download the guidance resources in Arabic, Chinese (Simplified), Dari, Farsi, Swahili, Urdu and Vietnamese.

For more resources and guidance, see our industry-specific guidance page for remittance service providers (in English).