We’ve recently renamed our contact centre AUSTRAC Central. This reflects the team’s role as a central point of contact for businesses, industry and the public.
Contacting AUSTRAC Central for guidance will not increase regulatory scrutiny. It shows you are taking proactive steps to understand and meet your obligations.
When to contact AUSTRAC Central
The team can assist with:
- Enquiries from reporting entities on their AML/CTF obligations, without considering your personal circumstances
- Enquiries regarding travelling with money (cross-border movement reports)
- Enquiries regarding reform and newly regulated entities
AUSTRAC Central’s business hours are Monday to Friday 8:30 am to 5:00 pm (local time) in each state or territory. They close for business on national public holidays.
Head to our website to learn more about AUSTRAC Central.