The AUSTRAC Contact Centre is now AUSTRAC Central.
Why the change?
AUSTRAC Central’s new name better reflects the team’s key role as our primary contact point. AUSTRAC Central supports our regulated businesses, industry and the public.
AUSTRAC Central provides professional, dependable support. It’s the best channel for business-specific anti-money laundering and counter-terrorism financing (AML/CTF) questions.
Our name is changing, but our focus is not
We’ll keep answering your questions. We're here to connect you to the right information and make it easier to engage with us.
What AUSTRAC Central can help with
- Enquiries about enrolling and your AML/CTF obligations
- Enquiries about travelling with money (cross-border movement reports)
- Enquiries about reform and newly regulated entities.
Before contacting us, we recommend you search our website for the topic you’re interested in.
Your obligations
AUSTRAC Central provides general guidance on AML/CTF obligations. Businesses are responsible for determining how the law applies to their circumstances.
Businesses should feel confident contacting AUSTRAC Central for support. Seeking guidance does not increase regulatory scrutiny and demonstrates a proactive approach to compliance.
Need assistance? Visit our Contact us page, then select the form that best matches your enquiry.