Get ready for a modern digital experience this November. The new AUSTRAC Online platform is being launched to transform how you interact with us. This isn't just a simple update. It's a comprehensive redesign of our platform and security measures, all aimed at giving you a richer, more efficient, and more secure way to manage your regulatory obligations.

From insight to impact: our co-design story

We believe the best tools are the ones built with their users. That's why we made a commitment to co-design, engaging with you directly to understand your needs.

Your feedback has helped guide the design decisions we have made. We listened to your experiences and identified where we could make the biggest difference. The result is a platform packed with features you asked for, including:

• improved and flexible security options
• a more responsive and user-friendly interface
• self-service options and clearer guidance to help you navigate new features
• a seamless experience across all devices.

Your collaboration has been key to delivering a system that will support better outcomes for both you and AUSTRAC when interacting online.

We will provide additional information and training opportunities, including Q&A sessions, as the launch approaches.

Preparing for a safer digital journey

We are continuing to enable multi-factor authentication to AUSTRAC Online accounts between now and the November release of the new AUSTRAC Online platform. We will notify you by email when it’s time to set up multi-factor authentication and create a new ‘stronger password’.

Ongoing co-design research

As part of our commitment to co-design, we recently completed research with you to understand business needs across different sectors. We took the opportunity to gain a deeper understanding of how our services are used and where enhancements to our digital services can deliver real and lasting impacts. These insights are guiding future development to simplify processes and make them more effective, which will support better outcomes for you and our wider financial intelligence system. 

Find out more

If you are interested in participating or have questions, email us at HaveYourSay@austrac.gov.au.