Skip to main content

Freedom of information

The Freedom of Information Act 1982 (FOI Act) gives everyone the right to access AUSTRAC documents, provided those documents are not exempt from public release under the Act.

While you also have the right to amend/correct misleading or out-of-date information in documents we release to you if the information is personal information that relates to you, you don’t have the right to have documents created or destroyed.

Making an FOI application

Before making an application to us, phone the Freedom of Information Officer on (02) 6120 2631. If you are hearing or speech impaired, or need translation or interpreting services, use our other contact options.

You should also check the information AUSTRAC has published under our Information Publication Scheme (IPS) and FOI disclosure log to see if the information you want is already publicly available.

Your FOI application must:

  • be in writing
  • state that the request is an application under the FOI Act
  • provide enough information about the documents so we can identify them – this is sometimes called ‘the scope of the request’
  • include an address so we can reply.

We prefer that your FOI application includes a photocopy or scan of your photo ID (for example, your driver’s licence or passport). This enables us to verify your identity as the FOI applicant and ensures the release of information under the FOI Act is reasonable in the circumstances.

FOI request for documentation form

To make an FOI request, use the Freedom of Information Request for Documentation Form (Word, 63KB) or Freedom of Information Request for Documentation Form (PDF, 1532KB). Provide as much information as you can about the documents you want. This will help the Freedom of Information Officer identify and locate the documents.

Send the form to us

You can post or email the form to us (email is preferred):

Freedom of Information Officer
AUSTRAC
PO Box 5516
West Chatswood NSW 1515
Email: info_access@austrac.gov.au

What you need to know

  • Once we have confirmed the application is valid, AUSTRAC has 30 days to process it.
  • If the information you are seeking relates to a third party, please provide their photographic identification and consent to release their information to you, if practicable to do so. If this isn’t possible, we encourage you to provide a supporting statement detailing why release of the third party’s information to you in the absence of consent would be reasonable in the circumstances.
  • If we need to consult with an affected third party the processing time will be extended by 30 days. We will tell you if this happens.
  • If you request an internal review of a decision made about an FOI request, someone other than the original decision maker will do the review.

Fees

There are no application fees for making an FOI request. However, there may be processing charges for FOI requests for non-personal information, in accordance with the Freedom of Information (Fees and Charges) regulations.

Other requests for information

The Freedom of Information Officer can help with addressing enquiries concerning subpoenas and other notices to produce.

Secrecy and access provisions

All disclosure of AUSTRAC information, other than under the FOI Act, is in accordance with the provisions of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act). Part 11 of the Act sets out the secrecy and access provisions applying to what is termed ‘AUSTRAC information’.

The content on this website is general and is not legal advice. Before you make a decision or take a particular action based on the content on this website, you should check its accuracy, completeness, currency and relevance for your purposes. You may wish to seek independent professional advice.

Last updated: 9 Jul 2019
Page ID: 159

Was this page helpful?

Was this page helpful?
Please note that feedback you provide here will be used only for the purpose of improving our website. If you have a specific question about your AML/CTF obligations, please contact us.