We are implementing the most significant overhaul of Australia’s AML/CTF regulatory framework in a generation. 

The reforms introduce new and changed obligations for existing reporting entities and extend regulation to newly regulated businesses, including legal professionals, accountants, real estate professionals and jewellers.

Today we launched a refreshed website to support these changes, alongside improvements to our Contact Centre. 

These updates will make it easier for you to find guidance, navigate key information and access support. 

What’s changed on the website

You will see several important improvements to the website, including:

  • a refreshed look and feel to improve readability and usability
  • a new and clearer menu structure to make it easier to find relevant information
  • improved search and filtering functionality to help you locate content more quickly
  • an enhanced Contact Centre and support section to support self-service and access to help.

These updates are part of a broader uplift to improve navigation, usability and access to guidance across our website. 

These changes are designed to make it easier to interact with our website by:

  • making guidance and information easier to locate
  • improving navigation across key content areas
  • supporting greater use of self-service options.

Improvements to the Contact Centre

Alongside the website uplift, we’ve introduced several improvements to our Contact Centre to provide a smarter and more seamless support experience. 

You’ll still call the same number and speak with the same trusted team, but we’re making it easier and more flexible for you to get the support you need, whenever you need it.

Here’s what’s changed:

  • Extended hours: We are now open Monday to Friday 8:30am to 7:00pm (AEST), giving you more access across time zones and working hours.
  • New technology: We recently rolled out a new telephony system along with single dashboard view of all previous customer interactions, helping to resolve enquiries quickly and efficiently.
  • Quality resolutions: With improved triaging and smarter tools, we can provide more effective guidance on regulatory matters driven by real-time insights and higher quality support.

You’ll continue to receive trusted, timely and knowledgeable support that is now backed by improved technology and extended availability. 

Same number. Same team. A better way to stay connected!

Further questions and updates

For more information about the AML/CTF reforms, visit our website.