Refunds for victims of fraud
Have you transferred money through a Western Union retail outlet in Australia only to become a victim of fraud?
There might be an opportunity for you to obtain a refund through the United States Department of Justice as part of the Western Union Remissions Scheme.To help you make a claim, AUSTRAC might be able to provide you with a copy of the relevant transfer.
- AUSTRAC is not responsible for progressing your claim or the recovery of any funds under the scheme.
- AUSTRAC will not charge you a fee for this request.
- AUSTRAC will not be contacting you directly to obtain your personal information. All correspondence will be conducted via the email@example.com email address.
- You should be aware of persons attempting to impersonate government officials in order to obtain personal information
More information about the scheme and how to apply is available at Western Union Remission Scheme.
To apply for a copy of your funds transfer you will need to email us
Send your email to: firstname.lastname@example.org.
The subject of your email should be: 'WU Remission Scheme, [your Full Name]'
Include in your email:
- Full name
- Address provided at the time of sending the funds
- Date funds were sent
- Full name of recipient
- Address and country of the recipient
- Amount sent in AUD
- Branch/outlet funds were sent from
For identification purposes also include a scanned copy of your driver’s license or passport.
If we are able to locate the transaction/s you are seeking, we will provide a response by email.
If you have any questions about identifying your funds transfer, you can call us on 1300 021 037.
AUSTRAC ensures the protection of any personal information provided to it, as required by the Privacy Act 1988.