Initial contact point
Enquiries concerning AUSTRAC, the legislation we administer, or other related information, may be directed to the AUSTRAC Help Desk:
PO Box 13173, Law Courts
Information is also available on the AUSTRAC website.
Help Desk Operating Hours
Monday to Friday: 8.30am to 5.00pm (Australian Eastern Standard Time).
Visit the Media centre page of the AUSTRAC website.
Information in other languages
Translating and interpreting assistance
To access the translation service call during Help Desk operating hours.
Telephone: 131 450 and ask for 'AUSTRAC on 1300 021 037'.
AUSTRAC provides free access to a translation and interpreting service to assist people from diverse backgrounds to understand and meet their obligations to AUSTRAC.
AUSTRAC uses TIS National, an interpreting service provided by the Department of Immigration and Citizenship, for people who do not speak English and for the English speakers who need to communicate with them.
Deaf and speech-impaired callers
Callers who are deaf or have a hearing or speech impairment can contact AUSTRAC through the National Relay Service.
TTY (teletypewriter) or computer with modem users:
Speak and listen (speech-to-speech relay) users:
Level 7, Tower A, Zenith Centre
PO Box 5516
Ph: 02 9950 0055
Law Courts PO
Ph: 03 8636 0500
Ph: 02 6120 2600
GPO Box 586
Ph: 02 9950 0055
Freedom of Information
Applications made under the Freedom of Information Act 1982 should be directed to:
Freedom of Information Officer
Ph: 02 6120 2631
Visit the AUSTRAC employment page.
Applicants should address all applications for positions to:
The Recruitment Officer
Enquiries concerning this website can be directed to: