Contact us

22-JAN-2010

Initial contact point

Enquiries concerning AUSTRAC, the legislation we administer, or other related information, may be directed to the AUSTRAC Help Desk:

PO Box 13173, Law Courts
Melbourne VIC 8010
Telephone: 1300 021 037 (local call cost within Australia)
Facsimile: 03 8636 0508
Email: help_desk@austrac.gov.au

Information is also available on the AUSTRAC website.


Help Desk Operating Hours

Monday to Friday: 8.30am to 5.00pm (Australian Eastern Standard Time).


Media

Visit the Media centre page of the AUSTRAC website.


Information in other languages

Information to assist speakers of a range of languages other than English is available here.


Translating and interpreting assistance

To access the translation service call during Help Desk operating hours.

Telephone: 131 450 and ask for 'AUSTRAC on 1300 021 037'.

Cost: free.

AUSTRAC provides free access to a translation and interpreting service to assist people from diverse backgrounds to understand and meet their obligations to AUSTRAC.

AUSTRAC uses TIS National, an interpreting service provided by the Department of Immigration and Citizenship, for people who do not speak English and for the English speakers who need to communicate with them.

Find out more about TIS National.


Deaf and speech-impaired callers

Callers who are deaf or have a hearing or speech impairment can contact AUSTRAC through the National Relay Service.

TTY (teletypewriter) or computer with modem users:
Phone 133 677 and then ask for '1300 021 037'.

Speak and listen (speech-to-speech relay) users:
Phone 1300 555 727 and then ask for '1300 021 037'.


AUSTRAC offices

Sydney

Level 7, Tower A, Zenith Centre
821 Pacific Highway
Chatswood NSW 2067

PO Box 5516
West Chatswood NSW 1515

Ph: 02 9950 0055
Fax: 02 9950 0054

Melbourne

Level 30
140 William Street
Melbourne VIC 3000
PO Box 13173

Law Courts PO
Melbourne Vic 8010

Ph: 03 8636 0500
Fax: 03 8636 0501

Canberra

Level 2
4 National Circuit
Barton ACT 2600

Mail to:
AUSTRAC
C/-Attorney-General's Department
3-5 National Circuit
Barton ACT 2600

Ph: 02 6120 2600
Fax: 02 6120 2601

Perth

GPO Box 586
West Perth WA 6872

Ph: 02 9950 0055
Fax: 02 9950 0054


Freedom of Information

Applications made under the Freedom of Information Act 1982 should be directed to:

Freedom of Information Officer
AUSTRAC
C/-Attorney-General's Department
3-5 National Circuit
BARTON ACT 2600

Ph: 02 6120 2631
Fax: 02 6120 2601
Email: INFO_ACCESS@austrac.gov.au


Employment

Visit the AUSTRAC employment page.

Applicants should address all applications for positions to:

The Recruitment Officer
PO Box 5516
West Chatswood NSW 1515
Email: recruitment@austrac.gov.au


Webmaster

Enquiries concerning this website can be directed to:

Email: internet@austrac.gov.au

 

05-NOV-2014

Last modified: ...

 

© Commonwealth of Australia - AUSTRAC 2014