Initial contact point
Enquiries concerning AUSTRAC, the legislation we administer, or other related information, may be directed to the AUSTRAC Help Desk:
PO Box 13173, Law Courts
Melbourne VIC 8010
Telephone: 1300 021 037 (local call cost within Australia)
Facsimile: 03 8636 0508
Email: help_desk@austrac.gov.au
Information is also available on the AUSTRAC website
Help Desk Operating Hours
Monday to Friday: 8:30am - 5:00pm (Australian Eastern Standard Time)
Information in other languages
Information to assist speakers of a range of languages other than English is available here.
Translating and interpreting assistance
To access the translation service call during Help Desk operating hours.
Telephone: 131 450 and ask for 'AUSTRAC on 1300 021 037'.
Cost: free.
AUSTRAC provides free access to a translation and interpreting service to assist people from diverse backgrounds to understand and meet their obligations to AUSTRAC.
AUSTRAC uses TIS National, an interpreting service provided by the Department of Immigration and Citizenship, for people who do not speak English and for the English speakers who need to communicate with them.
Find out more about TIS National.
Deaf and speech-impaired callers
Callers who are deaf or have a hearing or speech impairment can contact AUSTRAC through the National Relay Service.
TTY (teletypewriter) or computer with modem users:
Phone 133 677 and then ask for '1300 021 037'.
Speak and listen (speech-to-speech relay) users:
Phone 1300 555 727 and then ask for '1300 021 037'.
Media enquiries
All media and communications-related enquires should be directed to:
Corporate Communications
Telephone: 03 8636 0585
Facsimile: 03 8636 0504
Email: corporatecommunications@austrac.gov.au
AUSTRAC offices
Sydney
Level 7, Tower A, Zenith Centre
821 Pacific Highway
Chatswood NSW 2067
PO Box 5516
West Chatswood NSW 1515
Ph: 02 9950 0055
Fax: 02 9950 0054
Melbourne
Level 30
140 William Street
Melbourne VIC 3000
PO Box 13173
Law Courts PO
Melbourne Vic 8010
Ph: 03 8636 0500
Fax: 03 8636 0501
Canberra
Level 2
4 National Circuit
Barton ACT 2600
Mail to:
C/-Attorney-General's Department
3-5 National Circuit
Barton ACT 2600
Ph: 02 6120 2600
Fax: 02 6120 2601
Brisbane
Level 19
240 Queen Street
Brisbane Qld 4000
GPO Box 663
Brisbane Qld 4001
Ph: 07 3838 0100
Fax: 07 3838 0101
Perth
GPO Box 586
West Perth WA 6872
Ph: 02 9950 0055
Fax: 02 9950 0054
Freedom of Information
Applications made under the Freedom of Information Act 1982 should be directed to:
Freedom of Information Officer
C/-Attorney-General's Department
3-5 National Circuit
BARTON ACT 2600
Ph: 02 6120 2631
Fax: 02 6120 2601
Email: INFO_ACCESS@austrac.gov.au
Recruitment
Visit the AUSTRAC recruitment site.
Applicants should address all applications for positions to:
The Recruitment Officer
PO Box 5516
West Chatswood NSW 1515
Email: recruitment@austrac.gov.au
Webmaster
Enquiries concerning this website can be directed to:
Email: internet@austrac.gov.au
