Contact us

Initial contact point

Enquiries concerning AUSTRAC, the legislation we administer, or other related information, may be directed to the AUSTRAC Contact Centre:

Contact Centre Operating Hours

Monday to Friday: 8.30am to 5.00pm (Australian Eastern Standard Time).


Visit the Media centre page of the AUSTRAC website.

Information in other languages

Information to assist speakers of a range of languages other than English is available here.

Translating and interpreting assistance

To access the translation service call during Contact Centre operating hours.

  • Ph: 131 450 and ask for 'AUSTRAC on 1300 021 037'.
  • Cost: free.

AUSTRAC provides free access to a translation and interpreting service to assist people from diverse backgrounds to understand and meet their obligations to AUSTRAC.

AUSTRAC uses TIS National, an interpreting service provided by the Department of Immigration and Border Protection, for people who do not speak English and for the English speakers who need to communicate with them.

Find out more about TIS National.

Deaf and speech-impaired callers

Callers who are deaf or have a hearing or speech impairment can contact AUSTRAC through the National Relay Service.

TTY (teletypewriter) or computer with modem users:

  • Phone 133 677 and then ask for '1300 021 037'.

Speak and listen (speech-to-speech relay) users:

  • Phone 1300 555 727 and then ask for '1300 021 037'.

AUSTRAC offices

Postal address for all offices

PO Box 5516
West Chatswood NSW 1515


Level 7, Tower A, Zenith Centre
821 Pacific Highway
Chatswood NSW 2067

Ph: 02 9950 0055
Fax: 02 9950 0054


Level 30, 140 William St
Melbourne VIC 3000

Ph: 03 8636 0500
Fax: 03 8636 0501


4 National Circuit
Barton ACT 2600

Ph: 02 6120 2600
Fax: 02 6120 2601


Level 20, 240 Queen St
Brisbane QLD 4000

Ph: 1300 021 037 (local call cost within Australia)

Freedom of Information

Applications made under the Freedom of Information Act 1982 should be directed to:

Freedom of Information Officer
C/-Attorney-General's Department
3-5 National Circuit

Ph: 02 6120 2631
Fax: 02 6120 2601



Visit the AUSTRAC employment page.

Applicants should address all applications for positions to:

The Recruitment Officer
PO Box 5516
West Chatswood NSW 1515


Enquiries concerning this website can be directed to:


Last modified: 11/01/2017 10:58